“Organizing is what you do before you do something, so that when you do it, it is not all mixed up.”
For most business owners, the thought of writing detailed SOP’s or Standard Operating Procedures is about as fun as a bowl of plain porridge. However, detailed process and procedure is what sets you free to become sustainable and scalable, and they will often send you home in time for dinner with a good chance you won’t have to work on the weekend. Why? Because you are highly organized!
Every long lived successful business eventually buckles down and writes their SOP’s. Without them your business is destined to plateau or decline, be fraught with waste and inefficiencies and stress will be common for the owner and employees. What’s worse, you’ll likely have some unhappy customers.
For the sake of sanity most of us want to make sure that everyone is on the same page, when they are not, there will be confusion and conflict in the ranks. Customers are aggravated or even worse, lost because you inadvertently treat one differently than another or because they get conflicting answers from your customer service people. Time is lost going back and fixing and re-fixing things that were not clearly spelled out. Employees are frustrated because they can’t get a consistent answer as to how to handle a particular situation. Training new employees is a nightmare (for the trainer and the new employee) because there are too many different ideas about what is the “right way”. It makes so much more sense to take the time to create and maintain an ongoing list of standard operating procedures.
Get really clear on how you want things done and done with excellence. Figure out your departments ie accounting, shipping, customer service etc. Then name the processes that happen within those departments. Now document those processes and systemize them so that you reduce errors. How do you systemize? You do it with machinery, software or manually with checklists. QuickBooks systemizes your accounting. The easiest way to systemize your processes is with checklists, you can easily create these for you and your employee’s so that everything gets done the same way all the time and done to your company standard. This will create a map of your departments and the processes that happen within them. When you have this done you will feel your stress levels decrease…guaranteed!
You are now on the road to becoming highly organized with happier employees and better customer service.